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IN JAPAN. NEED A HAND?

What’s going
wrong?

Find your next step. Get on with your trip.

01—27

Small problems.
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ENGLISH HELP · JAPANESE STAFF CARDS
BEFORE YOU BOOK

Choose what works for your trip.

Compare connectivity, luggage and transport before paying.

Let’s sort it out.

27 practical fixes
Transport01

My Suica won’t work

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Pay & Money02

My card was declined

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Pay & Money03

I need cash from an ATM

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Shopping04

How do I pay at this checkout?

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Transport05

Why do I have two train tickets?

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Transport06

When do I pay on a Kyoto bus?

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Luggage07

The coin lockers are full

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Luggage08

Can I send my suitcase ahead?

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Internet & Phone09

My eSIM has no internet

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Trash & Toilets10

Where can I throw this away?

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Transport11

SmartEX Credit Card Declined? Fixes & Booking Alternatives

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Transport12

Landing late at Haneda or Narita?

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Transport13

Will my suitcase fit on a Japan night bus?

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Internet & Phone14

Pocket WiFi or eSIM for a Family in Japan?

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Internet & Phone15

Locked Phone in Japan? Internet Options Before You Buy an eSIM

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Internet & Phone16

Japan eSIM Hotspot for a Laptop: What to Check Before Buying

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Internet & Phone17

Late Flight to Japan? Plan Your Pocket WiFi Pickup

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Transport18

Haneda Airport Transfer with Large Luggage: Will One Car Fit?

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Transport19

Narita to Tokyo for a Group: Train, Bus or Private Transfer?

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Transport20

Shinkansen Oversized Luggage: Measure and Reserve the Right Seat

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Transport21

Can You Book Shinkansen Tickets More Than One Month Ahead?

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Transport22

Night Bus or Shinkansen? Compare the Real Cost of Your Japan Journey

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Transport23

Japan Night Bus Seats: Three Across or Four Across?

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Transport24

Early Flight from Narita: Train, Airport Hotel or Prebooked Transfer?

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Transport25

Shinkansen with Children: Tickets and Seats Together

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Internet & Phone26

Pocket WiFi in Japan: Can You Return It at a Different Airport?

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Internet & Phone27

How Much eSIM Data Do You Need for Japan? 7, 14 or 21 Days

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WHEN WORDS GET IN THE WAY

A little Japanese.
A lot less explaining.

Every fix includes a Japanese message you can show to staff. Open it, turn your phone around, and ask for help.

Try a staff card ↗
SHOW TO STATION STAFF

このICカードで
改札を通れません。

I can’t get through the gate with this IC card.

Useful answers, with sources.

Operator guidance, clear exceptions and a direct route to official help. Our launch guides are desk-researched; we do not claim hands-on testing.

How we check information ↗